From first call to install day
How it works, in four steps.
Contact, consultation, custom order, professional install. Installation is included on most products. 50% deposit to activate your order, balance due install day, no high-pressure sales floor, no surprises.
Our process
Four steps, no surprises.
-
I
Contact us
Call the regional line, send the form, or text the Florida number. Whichever is easiest. The Georgia and Alabama line is 770-949-9020, the Florida and south Alabama line is 850-889-7772. Both ring an actual desk, six days a week, and you get a callback within the hour. We will ask a short list of questions: which rooms, what timeline, who is in the household. We will book the in-home visit on that first call.
-
II
Free consultation
We bring physical display samples: basswood shutters in 2.5 inch, 3.5 inch, and 4.5 inch widths; faux wood for humid rooms; woven wood textures; shade swatches. We measure every opening to the millimeter, twice. We walk through your design options, the manufacturer differences, the warranty terms, and the cost drivers honestly. You get a written quote on the spot. No obligation. Free of charge.
-
III
Custom order
If you say yes, the order is activated the same day with your exact measurements and finish selections. Standard lead times are five to six days for blinds and 14 to 16 days for shades, five to six weeks for plantation shutters, six to seven weeks for arches and palladiums that require a templating step. We keep you posted along the way.
-
IV
Professional install
Install day is just hours, the same day. Our crew arrives on time, installs every treatment, tests every operation, and removes the packaging. We hand you the paperwork with warranty labels as part of each product. Final payment is due on the day of installation.
The fine print, plainly stated
What our deposit policy actually means.
50% deposit to activate
We ask for a 50% deposit to activate your order — not all up-front as big-box locations and many others require. The risk of a manufacturing delay or a measuring revision sits on us, not you. You see the finished product installed and operating before final payment changes hands.
Lifetime warranty available
Most plantation shutters and hardwood blind lines carry a lifetime warranty against manufacturer defect. Motors are typically 6 to 7 years depending on brand. The labels on the product confirm your warranty on installation day.
One-hour response, six days a week
Monday through Saturday, 8am to 6pm, your inquiry gets a callback within the hour. After-hours requests land first thing the next business morning. It is the standard we have held for 29 years.
What you do not have to do
You do not need to measure the windows. You do not need to drive to a showroom. You do not need to fight with a contractor about who is responsible if issues arise. We measure, we order, we install, and provide the warranty. That is the whole job.
Common questions
What customers ask before the first visit.
How long does the in-home consultation take?
Plan for 45 to 90 minutes depending on the number of windows. A single room is usually under 30 minutes; a whole-house consultation with 15 to 25 openings runs closer to 90. We bring samples, measure every opening, walk through the options, and leave with a signed written quote you can sit on for as long as you need.
How long until my treatments are installed?
Five to six days for blinds and 14 to 16 days for shades from order activation to install. Five to six weeks for plantation shutters. Six to seven weeks for arches and palladiums that require a templating step. Robbie Martin in Senoia had custom blinds in four days, shades in six, and shutters in eighteen, which is on the fast side and only possible when sales volume allows.
What if there is a product defect discovered at installation?
We handle the manufacturer return on your behalf. Every line we sell carries a manufacturer warranty against defect, and our install covers the workmanship. If something arrives wrong, we fix it or remake it at no additional cost to you.
Do you take credit cards?
Yes. Cash, check, credit, and debit. Deposit balances and order-activating deposit may be paid by different means.
Do you serve my city?
Probably yes. Our Georgia and Alabama footprint spans Greater Atlanta, Carrollton, Columbus, Cartersville, Rome, Marietta, Newnan, Peachtree City, Auburn, and Opelika. Our Florida and south Alabama footprint runs Pensacola to Panama City Beach plus Mobile, Daphne, Fairhope, Gulf Shores, and Foley. See the service areas page for the full list.
Begin here
Start with step one.
Tell us where you live and what you have in mind. We respond within one hour.
No obligation. 50% deposit, balance install day. Samples and a written quote on the spot.